Issue 22

Marketing Hope Is Alive and Well:
Top Firm Marketers Reveal Their Plans for the Year Ahead

By Burkey Belser and Sue Allison

We surveyed AmLaw 200 marketers and found that there is a planned uptick in some marketing activities on the horizon for the coming months, including some surprises. Read the full article as it first appeared in the ABA's Law Practice magazine.

0 Comments

Issue 21

Your Client Feedback Program May Not Lead to Satisfied Clients

By Sue Allison

I was recently talking with a colleague about how a majority of management event attendees say their law firms are doing client feedback in a systematic way; but when we ask clients if their law firms request feedback on service and performance, the answer is almost always “rarely” or “never.”

1 Comment

Issue 20

In Client Interviews, How Questions Are Asked Really Matters

By Greg Newman

In our recent "Marketing Hope" survey of plans for 2009 and 2010, 64% of Am Law 200 marketers indicated they will be investing in client loyalty interviews. That's a smart move in any economy. But how do you extract the most value from those interviews?

0 Comments

Recent Posts

Part 1: The Reptilian Brain - Why Advertising Works

By Burkey Belser

Posted on 05/15/08 at 1:52 pm

Haven’t you ever wondered how advertising works? Why do we respond to its entreaties? What’s going on in our noodles that hurls us out the door to buy that new golf club or new pair of shoes?

For the next two months, we’re going to dig deep into the scientific case for “advertising” (let’s use the term broadly as management does to include ads, Web sites, brochures and other collateral). You need solid research to convince the left-brain rational minds that what you do matters! Does advertising work? With confidence, a resounding “yes!” How? Let’s see.

Because advances in brain imaging allow us to map the brain in action, we now know infinitely more about how the brain works than we did only 25 years ago.

Much of the initial portion of this report comes from Daniel Goleman’s summary of recent research in the most recent edition of Emotional Intelligence. We’ll bet you have this book on your bookshelf but perhaps—just as certainly—never read past page 30. In this “Cliff Notes” version, we’ll outline the core information about how the brain works, then we’ll link it up to “advertising” (branding, advertising and marketing communications).

In developing this report, however, we read four books and over 40 articles from scientific journals. We’ve made every effort to render the report in plain English. If you wish to read our sources yourself, please see the appendix at the end of this article.

View full article

Tags: ,

Comments (0)