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Archive for September, 2009
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Your Client Feedback Program May Not Lead to Satisfied Clients
Posted on September 10, 2009 at 11:38 am
I was recently talking with a colleague about how a majority of management event attendees say their law firms are doing client feedback in a systematic way; but when we ask clients if their law firms request feedback on service and performance, the answer is almost always “rarely” or “never.”
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Judging Creativity 39, Second Take
Posted on September 9, 2009 at 3:14 pm
Burkey was one of 12 judges two weeks ago in Louisville, KY judging Creativity 39. Among a pile of mostly uninspired work, one suite of materials stood out. It was—I am surprised to say—the 50th anniversary work for Barbie! (See barbiestyle.barbie.com.) The work was, in almost all aspects—design and production—brilliant. What struck me (and others) [...]
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Judging Creativity 39, First Take
Posted on September 2, 2009 at 4:44 pm
Burkey was one of 12 judges this past week in Louisville, KY judging Creativity 39. If you’ve ever judged a design contest, you know the work is remarkably uneven. Some pieces are outstanding. Others are so shockingly bad that you wonder why the entry fee was put at risk in the first place. But after [...]