We surveyed AmLaw 200 marketers and found that there is a planned uptick in some marketing activities on the horizon for the coming months, including some surprises. Read the full article as it first appeared in the ABA's Law Practice magazine.
I was recently talking with a colleague about how a majority of management event attendees say their law firms are doing client feedback in a systematic way; but when we ask clients if their law firms request feedback on service and performance, the answer is almost always “rarely” or “never.”
In our recent "Marketing Hope" survey of plans for 2009 and 2010, 64% of Am Law 200 marketers indicated they will be investing in client loyalty interviews. That's a smart move in any economy. But how do you extract the most value from those interviews?
Posted on 12/30/09 at 10:13 am
A new reason to act has emerged this month amid all the current buzz about social media adoption in professional services marketing—and we all have the folks at Google to thank for this prodding. The new development? Google search results will now contain real time content from across the Web (from sites like Twitter and Facebook). You can read Google’s December 7th announcement on its blog: http://googleblog.blogspot.com/.
Why should professional service marketers pay attention to real time search? To quote one search marketing analyst/pundit, John Ellis, “the simple fact is there is a direct correlation between social media and search rankings.” From now on, the work you do (or should do) to tweet, link or otherwise post activity and content surrounding your practice area, industry program or thought leadership initiative is as—if not more important—than the work you do on your Web site meta tags and keywords.
Bottom line, there’s more opportunity to climb organic search results, but there’s also more reason to figure out your social media strategy and tactics.
Tags: Facebook, Google, Social Networking, Twitter
Posted on 12/22/09 at 3:07 pm
Bah, humbug! Have I become the old Scrooge I feared so much as a child? For the first time this year, holiday e-cards in my inbox far outnumbered printed cards in my mailbox. Of course, everyone claims they’re just being “green,” but there’s a nagging little voice in my ear that says, “Maybe everyone is just being cheap.” But who would mind if the e-cards were really wonderful and creative or brought a smile to your face?
“So, Mr. Grinch,” you ask, “what makes a good e-card?”
I wish I could tell you. I’ll know it when I see it. The two we actually liked were honest and authentic and weren’t selling anything except good cheer.
“Got it. Now, what should I avoid next year in my e-card?”
My first answer is the e-card itself. I want to be touched, not pinged. Now that I’ve gotten so many of them, I have to admit that e-cards feel remote and cold. Kind of like winter. Nary a one warmed me up. In fact, most of them made me cranky and annoyed for having been snookered into opening them.
But if you must send an e-card, do this. Avoid Jesus, Merry Christmas, exploiting the kiddie factor, winter scenes, red and green, darling children’s drawings, patriotic stuff, snow in almost all of its forms (singular and aggregate). Also, steer clear of mindless platitudes, either solo or in bunches. Finally, avoid making a hysterically hip hip-hop video to reveal your firm’s true culture or to troll for a laugh.
You can take this list and add the following for your printed cards: No flocking, gold and silver foil leaves or ornaments. And, please, no business cards inserted or printed signatures. Now hand me my beer and my gun.
“Yes, sir.”
By the way, our most recent survey, Finding and Working with Professionals on the Web, reveals that I’m not alone—only 28% of professionals want to receive holiday greetings electronically.
Tags: Holiday Card
Posted on 12/11/09 at 1:25 pm
Tiger Woods was recently quoted as saying, “I’ve learned you must tell the truth; just not the whole truth.” But it appears the whole truth is coming out and, probably, then some as freeloaders get on the bandwagon. Who can be certain? If Kobe Bryant, Michael Jordan and Bill Clinton, plus any number of other superstars, are predictive of the future, Tiger will be just fine.
But it does reinforce the fear every marketer has of hitching their brand to a star. Dead stars are far better, but even they get on the leader board with disturbing news about alleged misdeeds before the grave. What we’re learning, however, is the American public is becoming a bit more resilient and thus their stars return. Because we need our stars to have something to reach for. Sex is human while marriage is also a sacred oath. This battle of Human v. Divine won’t be over soon.
Meanwhile, let’s get on to more important things. The Redskins keep losing in spite of remarkable efforts…
Tags: Public Relations
Posted on 12/08/09 at 3:33 pm
We missed this fun entry from the ABA Journal in April 2009 until Google Alerts brought it to our attention:
The ingenious folks at Apple have come up with another practice to be envied: Color-coding store employees. Need a manager? Look for the red T-shirt. Need a genius? Go to the guy in the dark blue tee. Need a question answered? The dude in the orange shirt can help. If a partner were to color code the firm’s lawyers…