Recent Posts

Sometimes Perceptions Are Better Off Embraced

By Joe Walsh

Posted on 07/21/10 at 3:24 pm

My brother-in-law had our 13-year-old son Cole on a camping trip in Lily Bay, Maine—near the Canadian border—with his cousins last week. This shared shot (from my home state) speaks to brand essence in that part of our world, no?

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Branding with Social Media

By Joe Walsh

Posted on 05/25/10 at 1:54 pm

More and more of us are settling into the rhythm of using social media tools at work. For some it’s a steady beat of activities. For others, like me, it’s an every now and then proposition… like going to the gym or cleaning my desk. Regardless of frequency, we do things like making or renewing connections, sharing news, thinking thoughts, promoting initiatives, prattling online, and such.

But, with our encouragement, a few brave and innovative marketers and firms have gone a step further. They’ve used the tools, vocabulary and mores of social media as a way to build brands and address concrete marketing challenges. One example in the professional services world comes from the Southeast’s Dixon Hughes, a top 20 U.S. CPA and advisory firm. Dixon’s career site, which targets on campus recruits, is a mash up of MTV’s The Real World, 21 questions and the old game show, What’s My Line. All enabled by Facebook, Twitter and YouTube. The short of it is that you get to see, meet and “follow” Dixon interns throughout their days and interact/ask questions of them along the way.

The award-winning approach helps to position Dixon Hughes as positively unique. Better still. It has delivered significant results.

Check it out for yourself: dixon-hughes.com/recruit/

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Finding and Choosing Professionals on the Web

By Joe Walsh and Sue Stock Allison

Posted on 03/24/10 at 3:35 pm

In less than 15 years, the Internet has fundamentally changed the way we do things: The way we shop, stay current, gather information, build relationships and networks, and do business. B2C marketers have reacted dramatically—reallocating budgets to invest in new ways to get found and connect with their buyers online.

B2B service marketers and, especially, professional service marketers, have been slower to adapt their marketing strategies to this new brand world.

Why? Because they do not believe executive-level buyers use the Internet to find or connect with lawyers, accountants and consultants. This erroneous belief can be put to rest based on a new research study of executive-level decisionmakers.

Research that calls for new interactive strategies
A newly completed survey by professional services branding leader Greenfield/Belser and its sister organization, The Brand Research Company, puts a spotlight on how, where and what executives search for online as they consider professionals and firms to advise them.

The findings are drawn from an online survey of executive-level buyers of accounting, consulting and legal services across the U.S. The study is called Finding and Choosing Professional Service Providers on the Web. The survey findings constitute a clarion call for offline marketing efforts to be integrated with online strategies.

View full article

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Healthier Communications

By Joe Walsh

Posted on at 9:15 am

Whether you like the landmark U.S. health care bill or feel otherwise about the legislation (and politics behind it), BBC’s online reporting of the news does a fine job of using information graphics to frame and explain the problem. Follow this link: http://news.bbc.co.uk/2/hi/americas/8580192.stm; and have a look at the series of three illustrations at the bottom of the article. The BBC has chosen to deliver substantive information graphically—a lesson for B2B marketers who strive to reach busy executive decisionmakers. Too often, these communication efforts are presented simply as endless narrative—in print, online, in face-to-face PowerPoint and in pitchbooks. A mistake, we believe.

We’ve long advocated a USA Today scanning-reader style—now emulated by all media outlets—where charts, tables and graphs are combined with photos, illustrations and words to deliver key messages. Why? Because we have no more readers, only scanners. Honoring this fact is both respectful and courteous. And when it comes to the web, this approach is also healthier since eyes tire reading buckets of text online. You can learn more about our perspective by listening to our webinar, Designing the Interactive Experience, on YouTube.

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Just released! Digital Marketing 2010

By Burkey Belser, Gayatri Bhalla and Joe Walsh

Posted on 03/22/10 at 4:28 pm

Download your copy of Digital Marketing 2010, our latest research on Finding and Choosing Professionals on the Web.

Webinar series
Earlier this month, Greenfield/Belser (and The Brand Research Company) completed a three-part webinar series on digital marketing. View the seminars on YouTube from your own desktop:

Finding and Choosing Professionals
Designing the Interactive Experience
Pioneering the Digital Relationship

Select “Play All Videos” to play each video in the playlist in succession.

Contact us
Have a question? You can contact us a variety of ways:

Call us at 202.775.0333 to request a tailored seminar on digital marketing for your organization.

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LMA “Your Honor Award” Winners Announced

By Burkey Belser, Gayatri Bhalla and Joe Walsh

Posted on 03/11/10 at 4:01 pm

This just in! We extend congratulations to the following clients for being named “Your Honor Award” winners by the Legal Marketing Association:

  • Choate Hall & Stewart LLP (Events, 3rd place)
  • Gesmer Updegrove LLP (Website, 1st place: View video of the announcement here.)
  • Hemenway & Barnes LLP (Identity, Honorable Mention; Firm-wide, office or practice group brochure, 2nd place)
  • Lewis and Roca LLP (Advertising, 3rd place)
  • Nixon Peabody LLP (Practice development, 2nd place)
  • Steptoe & Johnson PLLC (Announcement, 3rd place)

Last year, nine of our clients were awarded the following distinctions:

  • Choate Hall & Stewart LLP (Events, 2nd place)
  • Clifford Chance LLP (Recruiting, 2nd place)
  • Faegre & Benson LLP (Website, 3rd place)
  • McMillan LLP (Identity, 3rd place; Events, 1st place; Advertising, 1st place)
  • Nixon Peabody LLP (Market research, 3rd place)
  • Practising Law Institute (Identity, 2nd place)
  • Poyner Spruill LLP (Firm-wide, office or practice group brochure, Honorable Mention)
  • Sterne, Kessler, Goldstein & Fox PLLC (Website, 2nd place)
  • WeirFoulds LLP (Website, 1st place; Announcement, 1st place)

Congrats to all our award-winning clients. To learn more about our work, click here.

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Greenfield/Belser Releases 2009 Annual Review

By Burkey Belser, Gayatri Bhalla and Joe Walsh

Posted on 02/26/10 at 3:56 pm

Greenfield/Belser has released its 2009 annual review, A New Brand World, which includes the stories of nine courageous firms who used 2009 to define and roll out brands for the times.

If you’re not on our mailing list, email our marketing team at gbmarketing@gbltd.com or call us at 202.775.0333 to get your copy.

If you’d like a digital copy, you can download it here.

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LMA “Your Honor Award” Finalists Announced

By Burkey Belser, Gayatri Bhalla and Joe Walsh

Posted on 02/19/10 at 3:43 pm

We extend congratulations to the following clients for being named “Your Honor Award” national finalists by the Legal Marketing Association:

  • Choate Hall & Stewart LLP (Events)
  • Gesmer Updegrove LLP (Website)
  • Hemenway & Barnes LLP (Identity; Firm-wide, office or practice group brochure)
  • Lewis and Roca LLP (Advertising)
  • Nixon Peabody LLP (Practice development)
  • Steptoe & Johnson PLLC (Announcement)

Last year, nine of our clients were awarded the following distinctions:

  • Choate Hall & Stewart LLP (Events, 2nd place)
  • Clifford Chance LLP (Recruiting, 2nd place)
  • Faegre & Benson LLP (Website, 3rd place)
  • McMillan LLP (Identity, 3rd place; Events, 1st place; Advertising, 1st place)
  • Nixon Peabody LLP (Market research, 3rd place)
  • Practising Law Institute (Identity, 2nd place)
  • Poyner Spruill LLP (Firm-wide, office or practice group brochure, Honorable Mention)
  • Sterne, Kessler, Goldstein & Fox PLLC (Website, 2nd place)
  • WeirFoulds LLP (Website, 1st place; Announcement, 1st place)

We look forward to learning this year’s final results at LMA’s annual conference in March. Visit lmaconference.com for more information.

To learn more about our award-winning work, click here.

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Perspective Matters, So Does Screen Size

By Joe Walsh

Posted on 01/27/10 at 2:30 pm

Nobody understands the importance of user perspective better than Google. While undertaking advances in social networking and information sharing, Google is always mining data to improve the user experience.

Enter Google Labs
Google Labs are the testing grounds where the search-engine giant stores its applications-to-be so that interested users can try them out. By placing highly-visible “Feedback” links on every page of their Beta applications, Google is able to collect valuable user perspective, which is used to make improvements to the final interface.

One of the latest products from the Google Lab is “Google Browser Size”—a visualization of various browser window sizes, which indicates what content can be seen without scrolling. Using this application will give you a good perspective on what is “above the fold.” Since the most important content—that is, the content that you absolutely want your users to take away from your site—should be presented above the fold, Google Browser Size is an invaluable tool for both designers and clients alike.

Take Note. Pass it Along.
What does this mean for the design of your site? It means that space is precious! If you want to hook the user, then making the best use of the information being displayed is mission critical.

Is your site designed for the most common user perspective? Check it out.

http://browsersize.googlelabs.com/

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Artful Search Ad Science

By Joe Walsh

Posted on 01/12/10 at 11:50 am

Now that we are past the holidays and back to work on our 2010 marketing plans, I thought this quick post and link to an article from The New York Times, “The Science of Managing Search Ads,” was timely. One, because it has to do with critical B2C sales during the holiday. And two, because many of us in the B2B space are trying to figure out what in the world to do about the search advertising hullabaloo in the year ahead.

Hold on, some may argue, our C-level prospects don’t look for us online! Fact is, they do, in droves, but that’s another post and a piece of original research we’ll be publishing shortly. In the interim, check out this report discussing how people whose business lives depend on search engine marketing cope with that responsibility. It’s good to learn from those truly in need. Because necessity is…well, you know.

http://www.nytimes.com/2009/12/22/technology/internet/22search.html?_r=1&ref=business

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