Issue 22

Marketing Hope Is Alive and Well:
Top Firm Marketers Reveal Their Plans for the Year Ahead

By Burkey Belser and Sue Allison

We surveyed AmLaw 200 marketers and found that there is a planned uptick in some marketing activities on the horizon for the coming months, including some surprises. Read the full article as it first appeared in the ABA's Law Practice magazine.

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Issue 21

Your Client Feedback Program May Not Lead to Satisfied Clients

By Sue Allison

I was recently talking with a colleague about how a majority of management event attendees say their law firms are doing client feedback in a systematic way; but when we ask clients if their law firms request feedback on service and performance, the answer is almost always “rarely” or “never.”

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Issue 20

In Client Interviews, How Questions Are Asked Really Matters

By Greg Newman

In our recent "Marketing Hope" survey of plans for 2009 and 2010, 64% of Am Law 200 marketers indicated they will be investing in client loyalty interviews. That's a smart move in any economy. But how do you extract the most value from those interviews?

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Recent Posts

Bodman LLP Wins LMA Midwest Your Honor Awards

By Scott Bourdeau

Posted on 03/04/10 at 12:44 pm

Congratulations to our client Bodman LLP for winning two first-place awards at the annual Legal Marketing Association Midwest chapter awards banquet in Chicago last week. The firm’s new website and the 2009 biennial review took top honors in their categories.

The Midwest chapter includes 300 firms in Illinois, Michigan, Wisconsin, Indiana and Iowa. Bodman held the distinction of being the only Michigan firm among the 2010 award winners.

The judges called the biennial review “a piece with stunning graphics that demonstrates high-tech speed and innovation. The piece makes you want to look at it and play with it…[it is] fun, innovative and memorable.” The judges also praised the shared look and feel of the biennial review and website and called the site “attractive and easy to navigate.”

Way to go, Bodman!

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Greenfield/Belser Releases 2009 Annual Review

By Burkey Belser, Gayatri Bhalla and Joe Walsh

Posted on 02/26/10 at 3:56 pm

Greenfield/Belser has released its 2009 annual review, A New Brand World, which includes the stories of nine courageous firms who used 2009 to define and roll out brands for the times.

If you’re not on our mailing list, email our marketing team at gbmarketing@gbltd.com or call us at 202.775.0333 to get your copy.

If you’d like a digital copy, you can download it here.

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LMA “Your Honor Award” Finalists Announced

By Burkey Belser, Gayatri Bhalla and Joe Walsh

Posted on 02/19/10 at 3:43 pm

We extend congratulations to the following clients for being named “Your Honor Award” national finalists by the Legal Marketing Association:

  • Choate Hall & Stewart (Events)
  • Gesmer Updegrove (Website)
  • Hemenway & Barnes (Identity; Firm-wide, office or practice group brochure)
  • Lewis and Roca (Advertising)
  • Nixon Peabody (Practice development)
  • Steptoe & Johnson (Announcement)

Last year, nine of our clients were awarded the following distinctions:

  • Choate Hall & Stewart (Events, 2nd place)
  • Clifford Chance (Recruiting, 2nd place)
  • Faegre & Benson (Website, 3rd place)
  • McMillan (Identity, 3rd place; Events, 1st place; Advertising, 1st place)
  • Nixon Peabody (Market research, 3rd place)
  • Practising Law Institute (Identity, 2nd place)
  • Poyner Spruill (Firm-wide, office or practice group brochure, Honorable Mention)
  • Sterne Kessler (Website, 2nd place)
  • WeirFoulds (Website, 1st place; Announcement, 1st place)

We look forward to learning this year’s final results at LMA’s annual conference in March. Visit lmaconference.com for more information.

To learn more about our award-winning work, click here.

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Conceiving and Raising Brands

By Burkey Belser

Posted on 01/08/10 at 3:31 pm

Lately—well, in the last 20 years or so—we’ve noticed many of the brands we’ve created go astray. All the money, time and effort spent in creating the brand is forgotten, as the brand grows older. Recently—well, in the last year or so—we’ve determined to take a close look at this drift in order to help our clients sustain their brands.

Our entire creative team (strategy and design) sat down to review two or three brands we developed with clients recently. We spread out the creative work in front of us as well as on a nearby monitor. Then, in each case, we promptly disagreed on many details that constituted the “brand.” As the meeting wore on, some light bulbs went on, such as…

Insight #1. Newborn brands share a lot in common with babies.
As brand strategists and designers we believe we know what we have created but, if our brand review was helpful at all, we learned that the only thing we’d created was a baby. We had no fully-formed notion of what the brand would look like when it was six years old, much less a teenager.

Don’t get me wrong. A baby is a miracle but requires lots of care and feeding to help realize its potential. Sure, a brand has your firm’s eyes and complexion, but there’s more unknown than known. So we realized job one is to take lots of pictures. Literally, spread everything out and create a baby album. See what the brand looks like from every conceivable angle. Analyze the font usage, the relative white space, the type of imagery used. Tickle the color palette. Listen to the voice.

And finally, see if it has five toes on each foot. A newborn brand has everything implied in its early shape and form but not every detail has been worked out. For example, imagine the as-yet uncreated small-space charitable ad. How will that future creative application reflect the brand? Your PowerPoint might have the right logo in the corner but does the overall presentation reflect the brand?

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The Tiger in the Rough

By Burkey Belser

Posted on 12/11/09 at 1:25 pm

Tiger Woods was recently quoted as saying, “I’ve learned you must tell the truth; just not the whole truth.” But it appears the whole truth is coming out and, probably, then some as freeloaders get on the bandwagon. Who can be certain? If Kobe Bryant, Michael Jordan and Bill Clinton, plus any number of other superstars, are predictive of the future, Tiger will be just fine.

But it does reinforce the fear every marketer has of hitching their brand to a star. Dead stars are far better, but even they get on the leader board with disturbing news about alleged misdeeds before the grave. What we’re learning, however, is the American public is becoming a bit more resilient and thus their stars return. Because we need our stars to have something to reach for. Sex is human while marriage is also a sacred oath. This battle of Human v. Divine won’t be over soon.

Meanwhile, let’s get on to more important things. The Redskins keep losing in spite of remarkable efforts…

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Color My Lawyer

By Burkey Belser

Posted on 12/08/09 at 3:33 pm

We missed this fun entry from the ABA Journal in April 2009 until Google Alerts brought it to our attention:

The ingenious folks at Apple have come up with another practice to be envied: Color-coding store employees. Need a manager? Look for the red T-shirt. Need a genius? Go to the guy in the dark blue tee. Need a question answered? The dude in the orange shirt can help. If a partner were to color code the firm’s lawyers…

http://www.abajournal.com/magazine/article/color_my_lawyer/

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Rising to the ACC Value Challenge

By Joe Walsh

Posted on 11/30/09 at 12:22 pm

No headline news here, but the economic times have brought the value all professional service firms deliver to clients into sharp focus.

Example: In the legal sector, organizations like the Association of Corporate Counsel (ACC) have given new voice and clarity to the conversation about value. In fact, the ACC’s Value Challenge issues a clarion call and explains the elements of value as defined by in-house buyers of legal services. You can check out those elements and learn more about them at http://www.acc.com/valuechallenge/.

In response, West Virginia-based Steptoe & Johnson, a major player in the energy and other critical sectors across KY, OH, PA and WV, is rolling out a new brand program that puts the challenge at the heart of its internal and external communications. A “re-skinned” Web site (http://www.steptoe-johnson.com/), internal training and supporting new business pitch materials are organized around the ACC’s essentials of value: Relationships, communication, budgeting and staffing, knowledge sharing and results.

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The Washington Post Is Dead

By Burkey Belser

Posted on 11/06/09 at 4:11 pm

It always amazes me that clients hire bad designers. Most often one hears, “We just couldn’t afford them” as the disheartened synopsis. At the same time, that comment makes me want to ask “Who can afford to hire a bad designer?” Their work just goes unnoticed, fails to communicate, fails to engage, fails to sell. Whatever money has been spent is wasted. But I understand that many left brain decision-makers don’t understand the difference between average and good design, much less the difference between good and great. So why lose sleep over those who recognize quality in their own sphere but completely fail to get it in the visual domain?

But one company who can afford to pay for great design has hired and set loose a truly bad designer. It’s hard to know where to begin attacking the new redesign of The Washington Post. There are so many terrible things to say about it.

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Judging Creativity 39, Second Take

By Burkey Belser

Posted on 09/09/09 at 3:14 pm

Burkey was one of 12 judges two weeks ago in Louisville, KY judging Creativity 39.

Among a pile of mostly uninspired work, one suite of materials stood out. It was—I am surprised to say—the 50th anniversary work for Barbie! (See barbiestyle.barbie.com.) The work was, in almost all aspects—design and production—brilliant. What struck me (and others) is that the bags, brochures, media kits, in-store displays and environmental graphics were completely on brand. In my experience, the challenge of being “on brand” escapes most designers (and, remarkably, clients!). How easy it is to go bumping happily off the road without a clue to the damage being done to the brand.

What made this work revelatory for me is that I understood the Barbie brand for the very first time. A eureka moment. Suddenly, I understood that it is Barbie’s glamour, not her impossible plastic beauty that inspires girls. Glamour was writ large in oversized brochures where Barbie was shown in almost human scale. Glamour was writ large in store displays where she WAS full-size. Glamour was authentic because the design and brand team embraced and celebrated Barbie’s plastic self. Understanding your brand is central to protecting and growing it. It hardly matters whether you hate the idea of Barbie (such an easy target). For those whose job it is to promote her glamorous brand, it was a job well done.

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Judging Creativity 39, First Take

By Burkey Belser

Posted on 09/02/09 at 4:44 pm

Burkey was one of 12 judges this past week in Louisville, KY judging Creativity 39.

If you’ve ever judged a design contest, you know the work is remarkably uneven. Some pieces are outstanding. Others are so shockingly bad that you wonder why the entry fee was put at risk in the first place. But after days reviewing thousands of pieces, you become intimate with the creative mind at work. You begin to imagine—without even noticing it at first—what the individual looks like, their age, their personality, all of which is somehow embedded in the work itself. Mostly these “individuals” are forgettable. A few you’d like to know, because they are real professionals. They clearly see their mission from 10,000 feet yet do not neglect the ground-level details that turn great ideas and great design into great work. They know what they want the reader to do—join, buy, give, care. They have a purpose for every page, and everything on the page supports the mission. Great work follows a high standard that can only be achieved by practicing it every single day. The great designer, Milton Glaser, said, “Even the worst work by the best designers is better than the best work of those one tier below.” Nothing brings this more vividly into high relief than a careful review over just a few days of thousands of pieces of design.

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