Issue 22

Marketing Hope Is Alive and Well:
Top Firm Marketers Reveal Their Plans for the Year Ahead

By Burkey Belser and Sue Allison

We surveyed AmLaw 200 marketers and found that there is a planned uptick in some marketing activities on the horizon for the coming months, including some surprises. Read the full article as it first appeared in the ABA's Law Practice magazine.

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Issue 21

Your Client Feedback Program May Not Lead to Satisfied Clients

By Sue Allison

I was recently talking with a colleague about how a majority of management event attendees say their law firms are doing client feedback in a systematic way; but when we ask clients if their law firms request feedback on service and performance, the answer is almost always “rarely” or “never.”

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Issue 20

In Client Interviews, How Questions Are Asked Really Matters

By Greg Newman

In our recent "Marketing Hope" survey of plans for 2009 and 2010, 64% of Am Law 200 marketers indicated they will be investing in client loyalty interviews. That's a smart move in any economy. But how do you extract the most value from those interviews?

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Recent Posts

Third Webinar (Part 3 of 3): Posted on YouTube!

By Gayatri Bhalla

Posted on 03/08/10 at 2:02 pm

Our latest webinar, “Pioneering the Digital Relationship,” is now available in segments on YouTube.

On March 3, Gayatri Bhalla presented this third and final webinar of our three-part series on digital marketing. She discussed how a digital strategy—using tactics such as search marketing and social networking—can amplify your brand message and reach the right prospects and clients at the right time. More specifically, attendees learned how SEO, SEM and social media would play a role in their firm’s future.

Be on the lookout for Digital Marketing 2010, which will be sent to registrants of our webinar series.

Connect with us and others that participated in this webinar:

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Next Webinar (Part 3 of 3): Pioneering the Digital Relationship

By Burkey Belser and Gayatri Bhalla

Posted on 03/01/10 at 5:25 pm

Join Burkey Belser and Gayatri Bhalla for the final webinar of our three-part series:

Pioneering the Digital Relationship
Wednesday, March 3; 2:00–3:00 PM EST

During “Pioneering the Digital Relationship,” we’ll discuss how a digital strategy—using tactics such as search marketing and social networking—can amplify your brand message and reach the right prospects and clients at the right time.

You will learn:

  • How SEO, SEM and social media will play a role in your firm’s future
  • And more.

Register Now!
Reserve your webinar seat at: https://www2.gotomeeting.com/register/645706218

Connect with others participating in this webinar:

  • RSVP and post questions on Facebook
  • Post questions and follow the webinar on Twitter.
  • Use/follow the hashtag #GBLTD

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Second Webinar (Part 2 of 3): Posted on YouTube!

By Burkey Belser and Gayatri Bhalla

Posted on 02/25/10 at 4:58 pm

Our latest webinar, “Designing the Interactive Experience,” is now available in segments on YouTube.

Burkey Belser and Gayatri Bhalla shared best practices to make websites more effective and enticing to clients, as well as how to use SEO to make the experience a success.

Join us this Wednesday at 2 p.m. EST for the last webinar in our three-part series, “Pioneering the Digital Relationship.” Reserve your webinar seat at: https://www2.gotomeeting.com/register/645706218

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Next Webinar (Part 2 of 3): Designing the Interactive Experience

By Burkey Belser and Gayatri Bhalla

Posted on 02/18/10 at 4:06 pm

Join us for our next Webinar:

Designing the Interactive Experience

Wednesday, February 24; 2:00–3:00 PM EST

Join Burkey Belser and Gayatri Bhalla on February 24th at 2 PM for the next Webinar in our series. All delivered in 60-minutes on your own desktop.

You will learn:

  • How to create an effective, SEO-friendly Web site.
  • And more.

Register Now! Reserve your Webinar seat at: https://www2.gotomeeting.com/register/927177267

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SEO. Mother’s Milk. A Primer for the Unborn.

By Burkey Belser and Gayatri Bhalla

Posted on 02/02/10 at 11:33 am

There are three legs to getting found in today’s market:

  • A clear brand message
  • A Web site that’s differentiated from your competitors, and
  • An online Web strategy that promotes search engine optimization.

Search Engine Optimization (SEO) is the first leg of an effective online Web strategy, but SEO is a black box to most Web site owners. And guess what? We’re going to teach you just enough to make you dangerous because, frankly, you don’t need to know all of the ins and outs of optimization. You don’t want to know how sausage is made either.

Black hats and white hats
The rise of search is wonderfully chronicled in the book by the same name, The Search, by John Battelle, one of the original founders of Wired magazine. No one, except Sergey Brin and Larry Page, the founders of Google, had any idea that getting found on the Internet would either be so important or so challenging to businesses. Yet search has become a multi-billion dollar business. And it is vitally important to your business.

But that’s enough on the history of search. Read the book. What we want you to know is how to get found. In the short history of search, individuals have tried to game the system in order to beat Google’s famous algorithm for delivering search results. One of the first tactics Google gamers used was hidden keywords embedded in the site (think “white on white”) to trick search engines into ranking the site higher. As these tactics proliferated, Google fought back by banning sites that employed these “black hat” techniques from search results altogether.

View full article

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Perspective Matters, So Does Screen Size

By Joe Walsh

Posted on 01/27/10 at 2:30 pm

Nobody understands the importance of user perspective better than Google. While undertaking advances in social networking and information sharing, Google is always mining data to improve the user experience.

Enter Google Labs
Google Labs are the testing grounds where the search-engine giant stores its applications-to-be so that interested users can try them out. By placing highly-visible “Feedback” links on every page of their Beta applications, Google is able to collect valuable user perspective, which is used to make improvements to the final interface.

One of the latest products from the Google Lab is “Google Browser Size”—a visualization of various browser window sizes, which indicates what content can be seen without scrolling. Using this application will give you a good perspective on what is “above the fold.” Since the most important content—that is, the content that you absolutely want your users to take away from your site—should be presented above the fold, Google Browser Size is an invaluable tool for both designers and clients alike.

Take Note. Pass it Along.
What does this mean for the design of your site? It means that space is precious! If you want to hook the user, then making the best use of the information being displayed is mission critical.

Is your site designed for the most common user perspective? Check it out.

http://browsersize.googlelabs.com/

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Age Doesn’t Matter (Really!) in Social Media

By Gayatri Bhalla

Posted on 01/25/10 at 10:22 am

No, I’m not writing about the 47-year old man leering after teenage girls on Facebook. Forrester Research, a respected source of online research, just published a study this week about the new demographics of social media (“Introducing The New Social Technographics”). While their report focuses on a newly defined technographic segment—the Conversationalists (which, BTW, are folks who update their status on a social network at least once a week)—there are very salient and updated demographics on who is using social media today.

Did you know that 83% of Americans use online social networks? Recent figures released on eMarketer show that 33.6% of all Americans are active on Facebook monthly. It’s not just college students who are online—37% of those active Facebook users are over the age of 34.

Forrester also reported that “Older adults have begun to adopt social networks at a much more rapid pace. Age had historically been the best predictor for whether people participate in social activities. The younger the age, the more likely they will participate. This is not the case any longer.”

If you had any doubts that YOUR clients were online much less using social networks, think again. And look for our study coming out shortly, Finding and Working with Professionals on the Web. You can email us at gbmarketing@gbltd.com and we’ll send you a copy when the report is released.

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Walking to Work

By Gene Shaffer

Posted on 01/22/10 at 10:54 am

So I got this mini HD video camera over the holidays, and I’m obsessed. My mind is spinning with ideas for videos as I film clips that I edit later on my desktop. Short movies to post to YouTube and my iPod. Ahh, technology! In this particular video sketch, I decided I would record my walk to work from my apartment in Adams Morgan to my office at Greenfield/Belser near Dupont Circle.

Initially it was a simple experiment in how to actually use the camera. But I found my four-minute walk to work in the morning through a camera lens gave me an entirely new perspective on everything I routinely ignore. Making the familiar fresh is a part of what great design is all about. Not that this even pretends to be great video but what surprised me is that there is actually some suspense in this handheld, very shaky walk. Bottom line: Authentic video that’s personal can match up with high-production video and open inexpensive opportunities for your organization. It can add warmth and personality to an otherwise ordinary corporate day.

http://www.youtube.com/watch?v=qF6SoGRcNr4

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Social Media, Haiti and Your Firm’s Efforts to Help

By Gayatri Bhalla

Posted on 01/19/10 at 3:39 pm

Nielsen’s BlogPulse reports “unprecedented 3% of all total blog content” dominated by Haiti earthquake.

Last week’s devastating earthquake in Haiti has put a spotlight on both profound suffering and incredible generosity. The official White House Twitter feed reports that $8 million dollars has been donated through online channels alone to the Red Cross (this is through $10 cell phone-debit donations by texting HAITI to 90999). Social media channels, especially Twitter, have proved instrumental not only in providing coverage of the disaster, but also in helping to find survivors, locate family members and raise needed funds. More than traditional media ever could, eye witness blog posts, Twitter feeds and video footage have reached and involved more people around the world because they are direct, unfiltered and immediate.

In the world of law firms, two managing partners of large firms here in D.C., Stuart Pape with Patton Boggs and Bruce McLean with Akin Gump, recently announced $50,000 donations towards Haitian relief efforts with additional donations to come from the firms to match employee donations. Such efforts are admirable and generous and worth broadcasting as they encourage further generosity from employees, other firms and clients. Peer pressure can be a good thing at times, and using your firm’s social networks (be they blogs, Twitter feeds or LinkedIn rings) to broadcast corporate philanthropy further supports the causes you believe in.

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What Professional Services Firms Can Learn From Avatar (that would be the film, not the earthly deity)

By Gayatri Bhalla

Posted on 01/13/10 at 5:23 pm

Image Credit: Twentieth Century Fox Corporation

Avatar has been a runaway blockbuster hit of the holiday movie season. Of course it is a film with spectacular visual effects, amazing new technologies and an original story, but we marketers also find it notable for its smart use of social media.

Avatar isn’t the first film to promote itself on Twitter, Facebook or MySpace—far from it. Every movie these days has its own Web site with rich video, Twitter handle, MySpace presence and more. What Avatar did that was unique was use these platforms in ways BETTER than anyone else has and APPLY LEARNINGS from other films.

For example, nearly all films run trailers online—it helps to drive traffic to the site and introduce the content to a broader audience. Avatar, however, did this twice as well: Not only did it roll out three different trailers (including one interactive one), but when fans re-mixed one of its trailers and mashed it up with other movies, the movie house stood by and let the fans have at it. It trusted its fans with the brand and permitted passion to spread and grow.

While service firm sites will never see the kind of adulation and interaction as a movie or consumer brand site, lessons abound for professional services firm CMOs and their events, thought leadership efforts and other promotional efforts:

  1. Use your digital presences in concert with one another. Each site/page/link should fit into the larger constellation of the Web presence you currently manage, and you should have a clear strategy for how they play off one another.
  2. Even if you are not the first to market in using social media, the opportunity to use it better than anyone else still exists. Professional services firms lag sorely behind in social media use, never mind using it for differentiation. That’s an opportunity.
  3. Web 2.0 by definition encourages interaction with your brand. Embrace it. Monitor it, but jump in. Allow—nay, encourage—your employees, clients and prospects to interact with you in the online space, be it through reviews (both good and bad), citations, links, etc. The conversation will happen anyway—you may as well be a part of it.

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