We surveyed AmLaw 200 marketers and found that there is a planned uptick in some marketing activities on the horizon for the coming months, including some surprises. Read the full article as it first appeared in the ABA's Law Practice magazine.
I was recently talking with a colleague about how a majority of management event attendees say their law firms are doing client feedback in a systematic way; but when we ask clients if their law firms request feedback on service and performance, the answer is almost always “rarely” or “never.”
In our recent "Marketing Hope" survey of plans for 2009 and 2010, 64% of Am Law 200 marketers indicated they will be investing in client loyalty interviews. That's a smart move in any economy. But how do you extract the most value from those interviews?
Posted on 03/04/10 at 12:44 pm
Congratulations to our client Bodman LLP for winning two first-place awards at the annual Legal Marketing Association Midwest chapter awards banquet in Chicago last week. The firm’s new website and the 2009 biennial review took top honors in their categories.
The Midwest chapter includes 300 firms in Illinois, Michigan, Wisconsin, Indiana and Iowa. Bodman held the distinction of being the only Michigan firm among the 2010 award winners.
The judges called the biennial review “a piece with stunning graphics that demonstrates high-tech speed and innovation. The piece makes you want to look at it and play with it…[it is] fun, innovative and memorable.” The judges also praised the shared look and feel of the biennial review and website and called the site “attractive and easy to navigate.”
Way to go, Bodman!
Tags: Branding
Posted on 02/26/10 at 3:56 pm
Greenfield/Belser has released its 2009 annual review, A New Brand World, which includes the stories of nine courageous firms who used 2009 to define and roll out brands for the times.
If you’re not on our mailing list, email our marketing team at gbmarketing@gbltd.com or call us at 202.775.0333 to get your copy.
If you’d like a digital copy, you can download it here.
Posted on 01/08/10 at 3:31 pm
Lately—well, in the last 20 years or so—we’ve noticed many of the brands we’ve created go astray. All the money, time and effort spent in creating the brand is forgotten, as the brand grows older. Recently—well, in the last year or so—we’ve determined to take a close look at this drift in order to help our clients sustain their brands.
Our entire creative team (strategy and design) sat down to review two or three brands we developed with clients recently. We spread out the creative work in front of us as well as on a nearby monitor. Then, in each case, we promptly disagreed on many details that constituted the “brand.” As the meeting wore on, some light bulbs went on, such as…
Insight #1. Newborn brands share a lot in common with babies.
As brand strategists and designers we believe we know what we have created but, if our brand review was helpful at all, we learned that the only thing we’d created was a baby. We had no fully-formed notion of what the brand would look like when it was six years old, much less a teenager.
Don’t get me wrong. A baby is a miracle but requires lots of care and feeding to help realize its potential. Sure, a brand has your firm’s eyes and complexion, but there’s more unknown than known. So we realized job one is to take lots of pictures. Literally, spread everything out and create a baby album. See what the brand looks like from every conceivable angle. Analyze the font usage, the relative white space, the type of imagery used. Tickle the color palette. Listen to the voice.
And finally, see if it has five toes on each foot. A newborn brand has everything implied in its early shape and form but not every detail has been worked out. For example, imagine the as-yet uncreated small-space charitable ad. How will that future creative application reflect the brand? Your PowerPoint might have the right logo in the corner but does the overall presentation reflect the brand?
Posted on 11/30/09 at 12:22 pm
No headline news here, but the economic times have brought the value all professional service firms deliver to clients into sharp focus.
Example: In the legal sector, organizations like the Association of Corporate Counsel (ACC) have given new voice and clarity to the conversation about value. In fact, the ACC’s Value Challenge issues a clarion call and explains the elements of value as defined by in-house buyers of legal services. You can check out those elements and learn more about them at http://www.acc.com/valuechallenge/.
In response, West Virginia-based Steptoe & Johnson, a major player in the energy and other critical sectors across KY, OH, PA and WV, is rolling out a new brand program that puts the challenge at the heart of its internal and external communications. A “re-skinned” Web site (http://www.steptoe-johnson.com/), internal training and supporting new business pitch materials are organized around the ACC’s essentials of value: Relationships, communication, budgeting and staffing, knowledge sharing and results.
Tags: Branding, Client Loyalty, Web Design
Posted on 10/14/09 at 3:32 pm
We surveyed AmLaw 200 marketers and found that there is a planned uptick in some marketing activities on the horizon for the coming months, including some surprises. Read the full article below as it first appeared in the ABA’s Law Practice magazine. View full article
Tags: Branding, Client Loyalty, Innovation, Marketing
Posted on 06/29/09 at 4:20 pm
It is crucial in today’s market or any to communicate a unique message that clearly defines your business. And what do you think the forms the foundation getting that message across while distinguishing you from your competitors? You guessed it. A logo. A good logo. Seriously. If your logo looks professional your business looks professional. But how do you know if you are on the right track in the process? OK, well you’re in luck. We’ve synthesized the 10 common mistakes in the logo design process from Gareth Hardy’s excellent article in Smashing Magazine. Read the entire piece here, or go to school on this short abstract. View full article