We surveyed AmLaw 200 marketers and found that there is a planned uptick in some marketing activities on the horizon for the coming months, including some surprises. Read the full article as it first appeared in the ABA's Law Practice magazine.
I was recently talking with a colleague about how a majority of management event attendees say their law firms are doing client feedback in a systematic way; but when we ask clients if their law firms request feedback on service and performance, the answer is almost always “rarely” or “never.”
In our recent "Marketing Hope" survey of plans for 2009 and 2010, 64% of Am Law 200 marketers indicated they will be investing in client loyalty interviews. That's a smart move in any economy. But how do you extract the most value from those interviews?
Posted on 03/11/10 at 4:01 pm
This just in! We extend congratulations to the following clients for being named “Your Honor Award” winners by the Legal Marketing Association:
Last year, nine of our clients were awarded the following distinctions:
Congrats to all our award-winning clients. To learn more about our work, click here.
Tags: Design, Legal Industry, Web Design
Posted on 02/26/10 at 3:56 pm
Greenfield/Belser has released its 2009 annual review, A New Brand World, which includes the stories of nine courageous firms who used 2009 to define and roll out brands for the times.
If you’re not on our mailing list, email our marketing team at gbmarketing@gbltd.com or call us at 202.775.0333 to get your copy.
If you’d like a digital copy, you can download it here.
Posted on 02/19/10 at 3:43 pm
We extend congratulations to the following clients for being named “Your Honor Award” national finalists by the Legal Marketing Association:
Last year, nine of our clients were awarded the following distinctions:
We look forward to learning this year’s final results at LMA’s annual conference in March. Visit lmaconference.com for more information.
To learn more about our award-winning work, click here.
Tags: Design, Legal Industry, Web Design
Posted on 01/22/10 at 10:54 am
So I got this mini HD video camera over the holidays, and I’m obsessed. My mind is spinning with ideas for videos as I film clips that I edit later on my desktop. Short movies to post to YouTube and my iPod. Ahh, technology! In this particular video sketch, I decided I would record my walk to work from my apartment in Adams Morgan to my office at Greenfield/Belser near Dupont Circle.
Initially it was a simple experiment in how to actually use the camera. But I found my four-minute walk to work in the morning through a camera lens gave me an entirely new perspective on everything I routinely ignore. Making the familiar fresh is a part of what great design is all about. Not that this even pretends to be great video but what surprised me is that there is actually some suspense in this handheld, very shaky walk. Bottom line: Authentic video that’s personal can match up with high-production video and open inexpensive opportunities for your organization. It can add warmth and personality to an otherwise ordinary corporate day.
Posted on 01/08/10 at 3:31 pm
Lately—well, in the last 20 years or so—we’ve noticed many of the brands we’ve created go astray. All the money, time and effort spent in creating the brand is forgotten, as the brand grows older. Recently—well, in the last year or so—we’ve determined to take a close look at this drift in order to help our clients sustain their brands.
Our entire creative team (strategy and design) sat down to review two or three brands we developed with clients recently. We spread out the creative work in front of us as well as on a nearby monitor. Then, in each case, we promptly disagreed on many details that constituted the “brand.” As the meeting wore on, some light bulbs went on, such as…
Insight #1. Newborn brands share a lot in common with babies.
As brand strategists and designers we believe we know what we have created but, if our brand review was helpful at all, we learned that the only thing we’d created was a baby. We had no fully-formed notion of what the brand would look like when it was six years old, much less a teenager.
Don’t get me wrong. A baby is a miracle but requires lots of care and feeding to help realize its potential. Sure, a brand has your firm’s eyes and complexion, but there’s more unknown than known. So we realized job one is to take lots of pictures. Literally, spread everything out and create a baby album. See what the brand looks like from every conceivable angle. Analyze the font usage, the relative white space, the type of imagery used. Tickle the color palette. Listen to the voice.
And finally, see if it has five toes on each foot. A newborn brand has everything implied in its early shape and form but not every detail has been worked out. For example, imagine the as-yet uncreated small-space charitable ad. How will that future creative application reflect the brand? Your PowerPoint might have the right logo in the corner but does the overall presentation reflect the brand?
Posted on 11/06/09 at 4:11 pm
It always amazes me that clients hire bad designers. Most often one hears, “We just couldn’t afford them” as the disheartened synopsis. At the same time, that comment makes me want to ask “Who can afford to hire a bad designer?” Their work just goes unnoticed, fails to communicate, fails to engage, fails to sell. Whatever money has been spent is wasted. But I understand that many left brain decision-makers don’t understand the difference between average and good design, much less the difference between good and great. So why lose sleep over those who recognize quality in their own sphere but completely fail to get it in the visual domain?
But one company who can afford to pay for great design has hired and set loose a truly bad designer. It’s hard to know where to begin attacking the new redesign of The Washington Post. There are so many terrible things to say about it.
Tags: Design
Posted on 09/09/09 at 3:14 pm
Burkey was one of 12 judges two weeks ago in Louisville, KY judging Creativity 39.
Among a pile of mostly uninspired work, one suite of materials stood out. It was—I am surprised to say—the 50th anniversary work for Barbie! (See barbiestyle.barbie.com.) The work was, in almost all aspects—design and production—brilliant. What struck me (and others) is that the bags, brochures, media kits, in-store displays and environmental graphics were completely on brand. In my experience, the challenge of being “on brand” escapes most designers (and, remarkably, clients!). How easy it is to go bumping happily off the road without a clue to the damage being done to the brand.
What made this work revelatory for me is that I understood the Barbie brand for the very first time. A eureka moment. Suddenly, I understood that it is Barbie’s glamour, not her impossible plastic beauty that inspires girls. Glamour was writ large in oversized brochures where Barbie was shown in almost human scale. Glamour was writ large in store displays where she WAS full-size. Glamour was authentic because the design and brand team embraced and celebrated Barbie’s plastic self. Understanding your brand is central to protecting and growing it. It hardly matters whether you hate the idea of Barbie (such an easy target). For those whose job it is to promote her glamorous brand, it was a job well done.
Tags: Design
Posted on 09/02/09 at 4:44 pm
Burkey was one of 12 judges this past week in Louisville, KY judging Creativity 39.
If you’ve ever judged a design contest, you know the work is remarkably uneven. Some pieces are outstanding. Others are so shockingly bad that you wonder why the entry fee was put at risk in the first place. But after days reviewing thousands of pieces, you become intimate with the creative mind at work. You begin to imagine—without even noticing it at first—what the individual looks like, their age, their personality, all of which is somehow embedded in the work itself. Mostly these “individuals” are forgettable. A few you’d like to know, because they are real professionals. They clearly see their mission from 10,000 feet yet do not neglect the ground-level details that turn great ideas and great design into great work. They know what they want the reader to do—join, buy, give, care. They have a purpose for every page, and everything on the page supports the mission. Great work follows a high standard that can only be achieved by practicing it every single day. The great designer, Milton Glaser, said, “Even the worst work by the best designers is better than the best work of those one tier below.” Nothing brings this more vividly into high relief than a careful review over just a few days of thousands of pieces of design.
Tags: Design
Posted on 06/29/09 at 4:20 pm
It is crucial in today’s market or any to communicate a unique message that clearly defines your business. And what do you think the forms the foundation getting that message across while distinguishing you from your competitors? You guessed it. A logo. A good logo. Seriously. If your logo looks professional your business looks professional. But how do you know if you are on the right track in the process? OK, well you’re in luck. We’ve synthesized the 10 common mistakes in the logo design process from Gareth Hardy’s excellent article in Smashing Magazine. Read the entire piece here, or go to school on this short abstract. View full article
Posted on 05/18/09 at 4:48 pm
We were chatting in our studio the other day about art direction.
The question in front of us was how to give direction in a way that helps designers or writers correct the work by themselves. But I realized the conversation also applies to professional services proposals and pitches. It applies to a consultant’s recommendations to her client’s board and certainly, a litigator’s argument before a jury.
Art direction seeks to help the creative team focus their attention on the white line in the middle of the road. It’s so easy to drive off into the bushes. Even the simplest lapse in understanding will send the communication approach careening over the cliff. It never ceases to amaze me. But, as a result, I keenly feel my responsibility to give adequate and appropriate art direction.
Our design team has all heard me drone on about the three stages of design: great idea, great design and great execution. We do all three before a piece goes out the door, but not without some serious emotional cost in our creative environment. Could there be an easier way than our process currently allows? I’d like to suggest it may lie in asking yourself a simple question that allows you to art direct yourself: “What’s your takeaway?”
Tags: Art Direction, Design, Online Communications, Print Communication, Professional Services