Issue 22

Marketing Hope Is Alive and Well:
Top Firm Marketers Reveal Their Plans for the Year Ahead

By Burkey Belser and Sue Allison

We surveyed AmLaw 200 marketers and found that there is a planned uptick in some marketing activities on the horizon for the coming months, including some surprises. Read the full article as it first appeared in the ABA's Law Practice magazine.

0 Comments

Issue 21

Your Client Feedback Program May Not Lead to Satisfied Clients

By Sue Allison

I was recently talking with a colleague about how a majority of management event attendees say their law firms are doing client feedback in a systematic way; but when we ask clients if their law firms request feedback on service and performance, the answer is almost always “rarely” or “never.”

1 Comment

Issue 20

In Client Interviews, How Questions Are Asked Really Matters

By Greg Newman

In our recent "Marketing Hope" survey of plans for 2009 and 2010, 64% of Am Law 200 marketers indicated they will be investing in client loyalty interviews. That's a smart move in any economy. But how do you extract the most value from those interviews?

0 Comments

Recent Posts

SEO. Mother’s Milk. A Primer for the Unborn.

By Burkey Belser and Gayatri Bhalla

Posted on 02/02/10 at 11:33 am

There are three legs to getting found in today’s market:

  • A clear brand message
  • A Web site that’s differentiated from your competitors, and
  • An online Web strategy that promotes search engine optimization.

Search Engine Optimization (SEO) is the first leg of an effective online Web strategy, but SEO is a black box to most Web site owners. And guess what? We’re going to teach you just enough to make you dangerous because, frankly, you don’t need to know all of the ins and outs of optimization. You don’t want to know how sausage is made either.

Black hats and white hats
The rise of search is wonderfully chronicled in the book by the same name, The Search, by John Battelle, one of the original founders of Wired magazine. No one, except Sergey Brin and Larry Page, the founders of Google, had any idea that getting found on the Internet would either be so important or so challenging to businesses. Yet search has become a multi-billion dollar business. And it is vitally important to your business.

But that’s enough on the history of search. Read the book. What we want you to know is how to get found. In the short history of search, individuals have tried to game the system in order to beat Google’s famous algorithm for delivering search results. One of the first tactics Google gamers used was hidden keywords embedded in the site (think “white on white”) to trick search engines into ranking the site higher. As these tactics proliferated, Google fought back by banning sites that employed these “black hat” techniques from search results altogether.

View full article

Tags: ,

Comments (0)

Perspective Matters, So Does Screen Size

By Joe Walsh

Posted on 01/27/10 at 2:30 pm

Nobody understands the importance of user perspective better than Google. While undertaking advances in social networking and information sharing, Google is always mining data to improve the user experience.

Enter Google Labs
Google Labs are the testing grounds where the search-engine giant stores its applications-to-be so that interested users can try them out. By placing highly-visible “Feedback” links on every page of their Beta applications, Google is able to collect valuable user perspective, which is used to make improvements to the final interface.

One of the latest products from the Google Lab is “Google Browser Size”—a visualization of various browser window sizes, which indicates what content can be seen without scrolling. Using this application will give you a good perspective on what is “above the fold.” Since the most important content—that is, the content that you absolutely want your users to take away from your site—should be presented above the fold, Google Browser Size is an invaluable tool for both designers and clients alike.

Take Note. Pass it Along.
What does this mean for the design of your site? It means that space is precious! If you want to hook the user, then making the best use of the information being displayed is mission critical.

Is your site designed for the most common user perspective? Check it out.

http://browsersize.googlelabs.com/

Tags: ,

Comments (0)

SEO Goes Social

By Joe Walsh and Nanther Thangarajah

Posted on 12/30/09 at 10:13 am

A new reason to act has emerged this month amid all the current buzz about social media adoption in professional services marketing—and we all have the folks at Google to thank for this prodding. The new development? Google search results will now contain real time content from across the Web (from sites like Twitter and Facebook). You can read Google’s December 7th announcement on its blog: http://googleblog.blogspot.com/.

Why should professional service marketers pay attention to real time search? To quote one search marketing analyst/pundit, John Ellis, “the simple fact is there is a direct correlation between social media and search rankings.” From now on, the work you do (or should do) to tweet, link or otherwise post activity and content surrounding your practice area, industry program or thought leadership initiative is as—if not more important—than the work you do on your Web site meta tags and keywords.

Bottom line, there’s more opportunity to climb organic search results, but there’s also more reason to figure out your social media strategy and tactics.

Tags: , , ,

Comments (0)

What the Web Will Look Like Tomorrow

By Burkey Belser and Tae Jeong

Posted on 11/13/09 at 5:22 pm

http://www.youtube.com/watch?v=lHxub_yQfig

Those of you who attended G/B’s Webinar last month, Digital Marketing, will find this broadcast by Eric Schmidt, CEO of Google, a very relevant follow-up. In fact, we’re going to tell anybody who’s at all interested in a successful business that they MUST watch this. But it’s going to take 45 minutes of your time. We think you’ll find it time well spent. Some of the highlights:

  • Google plans around innovation, not growth. Think about that.
  • Employees want a seamless experience at home and at work, but technology is trapped in a 1980s firewall model.
  • “We’re in the right future, but we have to get people into our future.” You’ll want to know more about that for your own business. In other words, Google doesn’t look at things the way normal companies and their financial people do. Nothing frees up innovation more than that.
  • Client and Google are growing up together, so they get a better product through the iterative process. They eat their own “dog food” (as they call it), so they know if it works. This is not Microsoft’s model (release the beta and let the market fix it).
  • Employees are frustrated with inflexible architectures, even those that are well supported.

View full article

Tags:

Comments (1)

Google Goes Old School

By Joe Walsh

Posted on 08/21/09 at 2:25 pm

Much has been written by many about the shift from traditional to online advertising, including us. In previous posts, we shared the logic and Google-fueled numbers behind the trend, along with advice for what to do about it.

Amid all the understandable new media clatter, this article caught my eye the other day in The Boston Globe,Google uses billboards to attract new clients.”

The Globe’s technology reporter looks at a four-city billboard campaign that promotes Google Apps to corporate IT managers. In addition to Boston, the billboards are also appearing next to major highways in New York, Chicago and San Francisco.

And your point is? Google’s own advertising is an ironic and important reminder that old school media, like billboards, are still very much a part of the smart marketer’s mix of tactics. So yes, get on the new media train, but don’t miss an opportunity to get your message seen at a busy commuter rail station or in other traditional places your competitors are abandoning.

Final note: I was reading the print version of The Boston Globe when I saw the Google article. Call me old school.

Tags: , ,

Comments (0)

Highlights From the 2009 Mendelsohn Affluent Survey

By Neil Williams

Posted on 07/10/09 at 9:40 am

The annual Mendelsohn Affluent ($100K+)Survey is a consistently valuable tool for professional services marketers. Over 23 million fall into this sparkling category. Breaking down the groups further reveals three higher affluence subsets:—combined household incomes of (1) $250,000+ (2,525,000), (2) folks with $1 million+ in liquid/investable assets like CDs, stocks, bonds, mutual funds etc. (2,672,000) (3) and finally people who fall under both categories (1,029,000.)

View full article

Tags: , ,

Comments (0)

Part 2: The Fifth Dimension - Search Marketing

By Joe Walsh

Posted on 03/05/08 at 4:27 pm

Online advertising can help you reach buyers in ways that are more directly measurable. But navigating, choosing and bargaining within the mysterious world of online media can offer as much risk as reward. Last month we introduced online advertising in Part I: The Fifth Dimension. This month, we’ll share some ideas on how to implement your online campaign.

View full article

Tags: , , , ,

Comments (0)