We surveyed AmLaw 200 marketers and found that there is a planned uptick in some marketing activities on the horizon for the coming months, including some surprises. Read the full article as it first appeared in the ABA's Law Practice magazine.
I was recently talking with a colleague about how a majority of management event attendees say their law firms are doing client feedback in a systematic way; but when we ask clients if their law firms request feedback on service and performance, the answer is almost always “rarely” or “never.”
In our recent "Marketing Hope" survey of plans for 2009 and 2010, 64% of Am Law 200 marketers indicated they will be investing in client loyalty interviews. That's a smart move in any economy. But how do you extract the most value from those interviews?
Posted on 08/07/09 at 2:53 pm
The World Wide Web is a vast universe, proliferated with Web sites, social networks and interactive media. All of them are created with one goal in mind: to deliver information. And by “information”, I don’t mean long narratives or factual data. Whether it’s in the form of video, a Facebook profile or an interactive portfolio, anything that’s intended to communicate something—even if it’s a simple feeling—is information. In fact, because information is a very misleading term, the interactive community prefers to call it “content.” A List Apart goes even further by defining an actual strategy for Web content.
All too often, content is offered up as pure aesthetics—or else it’s dumped on a page in a series of uniform, uninteresting paragraphs. Consequently, Web sites that engage both our emotion, and intellect are rare. It’s similar to dating. One might have curves in all the right places but not personality, while another might be smart and ugly. Either way you find yourself wanting more.
Tags: Information Design, Online Communications, Web Design
Posted on 06/04/09 at 1:32 pm
The rapid rise of blogs has given birth to a new and extraordinarily efficient piece of information design—the tag cloud. A “tag cloud” visually depicts the relative frequency with which keywords are tagged on a site by users. The more frequent, the bigger the tagged keyword becomes. (Visit Wikipedia for a more precise definition.) View full article
Tags: Blogging, Information Design, Tag Clouds
Posted on 05/26/09 at 1:38 pm
Today it’s easy to be overloaded by information. To combat the bombardment of world news, trends, and trivial facts, a specialized field of graphic design has flowered with the promise to help marketers make your word-centric Web sites, PowerPoint presentations, pitch material and other communications more compelling and easier to absorb. The field sometimes called as “information visualization” takes on the daunting task of creating simple and clear ways of displaying complex information. For years, this has been referred to as information design. View full article
Tags: Information Design, Online Communications, Web Design
Posted on 04/08/09 at 11:21 am
Since you’re on our list, we guess you know Greenfield/Belser focuses on professional services branding—it’s largely what we’re known for. However, outside of the design field itself, fewer people know that we designed the Nutrition Facts labeling program that appears on 6.5 billion food packages in America and has made its way around the world as a global standard for nutrition labeling.
We believe so. Not to applaud (well, don’t let us stop you!), but to recognize that three major principles of the Nutrition Facts design connect directly to the effectiveness of your marketing and sales materials. The Nutrition Facts label is:
1. Customer/client focused. Most B2B communications are about the firm. They describe what you do, not how you help. This is a big, big distinction. Sure, the information contained in each label is about the food’s ingredients, but more importantly, it’s about the buyer’s needs!
Tags: Information Design, Nutrition Facts