Issue 22

Marketing Hope Is Alive and Well:
Top Firm Marketers Reveal Their Plans for the Year Ahead

By Burkey Belser and Sue Allison

We surveyed AmLaw 200 marketers and found that there is a planned uptick in some marketing activities on the horizon for the coming months, including some surprises. Read the full article as it first appeared in the ABA's Law Practice magazine.

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Issue 21

Your Client Feedback Program May Not Lead to Satisfied Clients

By Sue Allison

I was recently talking with a colleague about how a majority of management event attendees say their law firms are doing client feedback in a systematic way; but when we ask clients if their law firms request feedback on service and performance, the answer is almost always “rarely” or “never.”

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Issue 20

In Client Interviews, How Questions Are Asked Really Matters

By Greg Newman

In our recent "Marketing Hope" survey of plans for 2009 and 2010, 64% of Am Law 200 marketers indicated they will be investing in client loyalty interviews. That's a smart move in any economy. But how do you extract the most value from those interviews?

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Recent Posts

Second Webinar (Part 2 of 3): Posted on YouTube!

By Burkey Belser and Gayatri Bhalla

Posted on 02/25/10 at 4:58 pm

Our latest webinar, “Designing the Interactive Experience,” is now available in segments on YouTube.

Burkey Belser and Gayatri Bhalla shared best practices to make websites more effective and enticing to clients, as well as how to use SEO to make the experience a success.

Join us this Wednesday at 2 p.m. EST for the last webinar in our three-part series, “Pioneering the Digital Relationship.” Reserve your webinar seat at: https://www2.gotomeeting.com/register/645706218

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First Webinar (Part 1 of 3): Posted on YouTube!

By Burkey Belser and Sue Allison

Posted on 02/22/10 at 11:42 am

Our latest webinar, “Finding and Choosing Professionals on the Web,” is now available in segments on YouTube.

Gather the facts behind executive-level usage of the Internet as a tool to find information and inform choices about professional services providers. This seminar presents Greenfield/Belser’s and The Brand Research Company’s recently completed findings drawn from an online survey of executive-level buyers of accounting, consulting and legal services across the U.S. It covers how, where and what they search for online as they consider firms like yours.

Burkey Belser and Sue Stock Allison shared these primary research results and insights about how to adapt your website and digital strategies to align with buyer habits.

Join us this Wednesday at 2 p.m. EST for the next webinar in our three part series, “Designing the Interactive Experience.” Reserve your webinar seat at: https://www2.gotomeeting.com/register/927177267

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Next Webinar (Part 2 of 3): Designing the Interactive Experience

By Burkey Belser and Gayatri Bhalla

Posted on 02/18/10 at 4:06 pm

Join us for our next Webinar:

Designing the Interactive Experience

Wednesday, February 24; 2:00–3:00 PM EST

Join Burkey Belser and Gayatri Bhalla on February 24th at 2 PM for the next Webinar in our series. All delivered in 60-minutes on your own desktop.

You will learn:

  • How to create an effective, SEO-friendly Web site.
  • And more.

Register Now! Reserve your Webinar seat at: https://www2.gotomeeting.com/register/927177267

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Next Webinar (Part 1 of 3): Rescheduled!

By Burkey Belser and Sue Allison

Posted on 02/08/10 at 12:55 pm

Join us for our next FREE Webinar, rescheduled due to inclement weather in the Washington area:

Finding and Choosing Professionals on the Web
(Professional services buyers speak again)

Wednesday, February 17; 2:00–3:00 PM EST

Gather the facts behind executive-level usage of the Internet as a tool to find information and inform choices about professional services providers. This seminar presents Greenfield/Belser’s and The Brand Research Company’s recently completed findings drawn from an online survey of executive-level buyers of accounting, consulting and legal services across the U.S. It covers how, where and what they search for online as they consider firms like yours.

Join Burkey Belser and Sue Stock Allison on February 17th at 2 PM as they share these primary research results and insights about how to adapt your Web site and digital strategies to align with buyer habits. All delivered in a 60-minute Webinar on your own desktop.

You will learn that executive-level buyers are online in droves and…

  • Why search engines are critical and which keywords they target
  • How online behavior has changed offline habits in the past five years
  • Which Internet sources are considered the most important in their searches
  • Why the quality of your Web site is critical
  • The path buyers take when they reach your site
  • How they are using social media, blogs, video and your e-communications
  • And more critical information about your buyers online.

Register Now! Reserve your Webinar seat at: https://www2.gotomeeting.com/register/586345346

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Next Webinar (Part 1 of 3): Finding and Choosing Professionals on the Web

By Burkey Belser and Sue Allison

Posted on 01/25/10 at 6:22 pm

Join us for our next Webinar:

Finding and Choosing Professionals on the Web
(Professional services buyers speak again)

Wednesday, February 17; 2:00–3:00 PM EST

Gather the facts behind executive-level usage of the Internet as a tool to find information and inform choices about professional services providers. This seminar presents Greenfield/Belser’s and The Brand Research Company’s recently completed findings drawn from an online survey of executive-level buyers of accounting, consulting and legal services across the U.S. It covers how, where and what they search for online as they consider firms like yours.

Join Burkey Belser and Sue Stock Allison on February 17th at 2 PM as they share these primary research results and insights about how to adapt your Web site and digital strategies to align with buyer habits. All delivered in a 60-minute Webinar on your own desktop.

You will learn that executive-level buyers are online in droves and…

  • Why search engines are critical and which keywords they target
  • How online behavior has changed offline habits in the past five years
  • Which Internet sources are considered the most important in their searches
  • Why the quality of your Web site is critical
  • The path buyers take when they reach your site
  • How they are using social media, blogs, video and your e-communications
  • And more critical information about your buyers online.

Register Now! Reserve your Webinar seat at: https://www2.gotomeeting.com/register/586345346

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Content is King

By Aaron Thornburgh

Posted on 08/07/09 at 2:53 pm

The World Wide Web is a vast universe, proliferated with Web sites, social networks and interactive media. All of them are created with one goal in mind: to deliver information. And by “information”, I don’t mean long narratives or factual data. Whether it’s in the form of video, a Facebook profile or an interactive portfolio, anything that’s intended to communicate something—even if it’s a simple feeling—is information. In fact, because information is a very misleading term, the interactive community prefers to call it “content.” A List Apart goes even further by defining an actual strategy for Web content.

The Marriage of Substance and Style

All too often, content is offered up as pure aesthetics—or else it’s dumped on a page in a series of uniform, uninteresting paragraphs. Consequently, Web sites that engage both our emotion, and intellect are rare. It’s similar to dating. One might have curves in all the right places but not personality, while another might be smart and ugly. Either way you find yourself wanting more.

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Info Graphics Overcome Too Much Information

By Amy Keys

Posted on 05/26/09 at 1:38 pm

Today it’s easy to be overloaded by information. To combat the bombardment of world news, trends, and trivial facts, a specialized field of graphic design has flowered with the promise to help marketers make your word-centric Web sites, PowerPoint presentations, pitch material and other communications more compelling and easier to absorb. The field sometimes called as “information visualization” takes on the daunting task of creating simple and clear ways of displaying complex information. For years, this has been referred to as information design. View full article

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Is Your Core Message Invisible?

By Burkey Belser

Posted on 05/18/09 at 4:48 pm

Follow up to “What’s Your Takeaway?

Is your core message is invisible?
Doesn’t really matter whether it’s an ad or a Web site or a spread from a brochure. We can be on message, but the message is lost in a headline that competes with other copy or other visuals or a fractured layout. The result? Visual confusion. No takeaway. By the way, we can do this with illustration as well. You don’t need someone to art direct anything, frankly. Just look at the photograph or illustration and ask, “Do I get it immediately?” Even three seconds is too long. If you answer that question, then you can quickly clean up the details – choose better colors, improve the typography, etc. Consider a notorious client response, “Make the logo bigger.” Because for them, that’s a key takeaway!

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“What’s Your Takeaway?”

By Burkey Belser

Posted on at 4:48 pm

We were chatting in our studio the other day about art direction.

The question in front of us was how to give direction in a way that helps designers or writers correct the work by themselves. But I realized the conversation also applies to professional services proposals and pitches. It applies to a consultant’s recommendations to her client’s board and certainly, a litigator’s argument before a jury.

Art direction seeks to help the creative team focus their attention on the white line in the middle of the road. It’s so easy to drive off into the bushes. Even the simplest lapse in understanding will send the communication approach careening over the cliff. It never ceases to amaze me. But, as a result, I keenly feel my responsibility to give adequate and appropriate art direction.

Our design team has all heard me drone on about the three stages of design: great idea, great design and great execution. We do all three before a piece goes out the door, but not without some serious emotional cost in our creative environment. Could there be an easier way than our process currently allows? I’d like to suggest it may lie in asking yourself a simple question that allows you to art direct yourself: “What’s your takeaway?”

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butallthegoodnamesarealreadytaken.com

By Gene Shaffer

Posted on at 1:03 pm

Ok, I finally have my Web site built. Great! I also have a name in mind for it. Oops! Too late. All the words in the dictionary were taken by 1996. Most common phrases were taken shortly after that. The most exotic word combinations are long gone as of this date. So, how do I come up with a good domain name that will help to get my Web site major traffic for those who care about what I have to sell? Christopher Johnson tackles this question in his article posted to Smashing Magazine, “The Effective Strategy for Choosing Right Domain Names.”

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