Issue 22

Marketing Hope Is Alive and Well:
Top Firm Marketers Reveal Their Plans for the Year Ahead

By Burkey Belser and Sue Allison

We surveyed AmLaw 200 marketers and found that there is a planned uptick in some marketing activities on the horizon for the coming months, including some surprises. Read the full article as it first appeared in the ABA's Law Practice magazine.

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Issue 21

Your Client Feedback Program May Not Lead to Satisfied Clients

By Sue Allison

I was recently talking with a colleague about how a majority of management event attendees say their law firms are doing client feedback in a systematic way; but when we ask clients if their law firms request feedback on service and performance, the answer is almost always “rarely” or “never.”

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Issue 20

In Client Interviews, How Questions Are Asked Really Matters

By Greg Newman

In our recent "Marketing Hope" survey of plans for 2009 and 2010, 64% of Am Law 200 marketers indicated they will be investing in client loyalty interviews. That's a smart move in any economy. But how do you extract the most value from those interviews?

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Recent Posts

The Tiger in the Rough

By Burkey Belser

Posted on 12/11/09 at 1:25 pm

Tiger Woods was recently quoted as saying, “I’ve learned you must tell the truth; just not the whole truth.” But it appears the whole truth is coming out and, probably, then some as freeloaders get on the bandwagon. Who can be certain? If Kobe Bryant, Michael Jordan and Bill Clinton, plus any number of other superstars, are predictive of the future, Tiger will be just fine.

But it does reinforce the fear every marketer has of hitching their brand to a star. Dead stars are far better, but even they get on the leader board with disturbing news about alleged misdeeds before the grave. What we’re learning, however, is the American public is becoming a bit more resilient and thus their stars return. Because we need our stars to have something to reach for. Sex is human while marriage is also a sacred oath. This battle of Human v. Divine won’t be over soon.

Meanwhile, let’s get on to more important things. The Redskins keep losing in spite of remarkable efforts…

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Prime Movers: The Added Advantage of Acting First

By Joe Walsh

Posted on 09/04/07 at 5:10 pm

Choate, Hall & Stewart launched a groundbreaking Web site earlier this summer to critical acclaim and a large dose of industry buzz. While the entire site is a stand out, the Careers section earned the most attention. It integrates reality-TV style vignettes, professionally acted commercial videos, vintage film footage and a healthy dose of humor—all to communicate the many benefits of working at Choate. Check it out yourself at choate.com/careers.

Hitting the mark

Targeted campus recruits give the site high marks for its form and function. They think the videos “put a human side” on the firm that they aren’t seeing at other firms and they especially appreciate the professionally acted videos for “saying it all while saying so little.” At the same time, Choate recruiters report that the Web site is getting rave reviews. A typical interview starts with a student smiling and remarking that he or she likes the Web site. Recruiters also feel that their job is easier because some points have already been made before the students meet them.

Can it get any better than that for a marketer?

You bet. Off campus, choate.com earned the attention of the press and the general legal community. Since its mid-July launch, the site has been featured in The Wall Street Journal’s legal blog, the Boston Business Journal, The National Law Journal and in an upcoming issue of The American Lawyer. On top of that coverage is the resoundingly positive banter on several legal marketing sites and blogs.

What’s the hullabaloo? And why the buzz?

Well, first, choate.com is the sharp execution of a smart idea. But it’s also a true original in the legal space. Choate is the first mover. And as a result, Choate gains the first mover advantage. Choate joins a class of notable marketers who have dared to be different and set new precedents.

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