Issue 22

Marketing Hope Is Alive and Well:
Top Firm Marketers Reveal Their Plans for the Year Ahead

By Burkey Belser and Sue Allison

We surveyed AmLaw 200 marketers and found that there is a planned uptick in some marketing activities on the horizon for the coming months, including some surprises. Read the full article as it first appeared in the ABA's Law Practice magazine.

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Issue 21

Your Client Feedback Program May Not Lead to Satisfied Clients

By Sue Allison

I was recently talking with a colleague about how a majority of management event attendees say their law firms are doing client feedback in a systematic way; but when we ask clients if their law firms request feedback on service and performance, the answer is almost always “rarely” or “never.”

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Issue 20

In Client Interviews, How Questions Are Asked Really Matters

By Greg Newman

In our recent "Marketing Hope" survey of plans for 2009 and 2010, 64% of Am Law 200 marketers indicated they will be investing in client loyalty interviews. That's a smart move in any economy. But how do you extract the most value from those interviews?

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Recent Posts

Marketing 2009: A Game Plan for the Recession

By Joe Walsh

Posted on 11/28/08 at 9:00 am

year has passed since we last broached this subject and the situation hasn’t gotten a bit better. In fact, it’s much worse. Windows on the taller buildings on Wall Street are being nailed shut, and coal is beginning to look like a sensible and thoughtful holiday gift. So what do we do now? More of the same? In a way. Only more so.

In the words of Peter Drucker, the father of modern management, “…the business enterprise has two—and only two—basic functions: marketing and innovation. Marketing and innovation produce results; all the rest are ‘costs.’”

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A Marketing Meditation for Recession Jitters

By Burkey Belser

Posted on 11/26/07 at 5:00 pm

There’s not much that gives management of professional service firms greater pain than reports of a potential recession or a prolonged unstable economy. Poor economic conditions quite often lead to uncertainty within firms, and the costs of marketing efforts are always an easy target of scrutiny. One thing is certain: the U.S. economy is in a funk. Inflation is on the horizon; the housing market has banks in turmoil; oil prices are hitting record highs; and the stock market is experiencing more ups, downs and corrections than a mountain road under repair. All of these issues only increase the fear that a recession might be around the corner and that the growing profits at professional service firms might be in danger of slipping after a long period of steady growth. As firms start preparing operational budgets for the coming year, discussions of belt-tightening are being heard in the halls once again.

Marketing 101 tells us that in times like these, the best prescription for an organization’s stability and success is to, at a minimum, stay the course. An even better course is to be aggressive and capture market share from those competitors that hunker down until the economy rebounds. Intellectually, this makes sense. However, convincing emotional shareholders not to take the conservative route in an effort to protect their cash flow is a bit more challenging.

So, what’s the answer? Although there is no survival guide for marketing during an economic downturn, there are some good remedies to help lessen the severity of recession jitters.

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