Issue 22

Marketing Hope Is Alive and Well:
Top Firm Marketers Reveal Their Plans for the Year Ahead

By Burkey Belser and Sue Allison

We surveyed AmLaw 200 marketers and found that there is a planned uptick in some marketing activities on the horizon for the coming months, including some surprises. Read the full article as it first appeared in the ABA's Law Practice magazine.

0 Comments

Issue 21

Your Client Feedback Program May Not Lead to Satisfied Clients

By Sue Allison

I was recently talking with a colleague about how a majority of management event attendees say their law firms are doing client feedback in a systematic way; but when we ask clients if their law firms request feedback on service and performance, the answer is almost always “rarely” or “never.”

1 Comment

Issue 20

In Client Interviews, How Questions Are Asked Really Matters

By Greg Newman

In our recent "Marketing Hope" survey of plans for 2009 and 2010, 64% of Am Law 200 marketers indicated they will be investing in client loyalty interviews. That's a smart move in any economy. But how do you extract the most value from those interviews?

0 Comments

Recent Posts

Walking to Work

By Gene Shaffer

Posted on 01/22/10 at 10:54 am

So I got this mini HD video camera over the holidays, and I’m obsessed. My mind is spinning with ideas for videos as I film clips that I edit later on my desktop. Short movies to post to YouTube and my iPod. Ahh, technology! In this particular video sketch, I decided I would record my walk to work from my apartment in Adams Morgan to my office at Greenfield/Belser near Dupont Circle.

Initially it was a simple experiment in how to actually use the camera. But I found my four-minute walk to work in the morning through a camera lens gave me an entirely new perspective on everything I routinely ignore. Making the familiar fresh is a part of what great design is all about. Not that this even pretends to be great video but what surprised me is that there is actually some suspense in this handheld, very shaky walk. Bottom line: Authentic video that’s personal can match up with high-production video and open inexpensive opportunities for your organization. It can add warmth and personality to an otherwise ordinary corporate day.

http://www.youtube.com/watch?v=qF6SoGRcNr4

Tags: , ,

Comments (0)

Video Killed the Radio Star (The Sequel): Using Video on Your Web Site

By Joe Walsh

Posted on 02/18/09 at 11:46 am

If video killed the radio star, online video will eventually beat down the slumbering mix of text and photos on most modern Web sites. Thank goodness.

The evidence is everywhere.

  • Overall, growth in online video is robust, increasing 45 percent in 2008 from the year prior to 13.5 billion total monthly views. Thanks, YouTube!
  • B2B and B2C marketers in the U.S. will take a closer look at online video in 2009, according to a survey conducted in December 2008 by PermissionTV. Most place it first on their digital marketing to-do list, topping social networking, podcasting and the like.
  • More than two-thirds of respondents said they would focus their budgets on online video this year.
  • More than one-half of respondents are also expected to be implementing or extending an online video project in Q2 2009. Less than one-third said they were doing so currently.
  • Roughly one in four top 100 law and top 50 accounting/consulting firms use video on the Web today (mostly on career sections of firm Web sites or recruiting specific sub-sites).

Speaking of recruiting, it’s important to note that videos are not only for the young and young of heart. While Generation Y (ages 18–32) has the highest percentage of people using the Web for watching and downloading videos, Pew Research reports that nearly the same percentage of Generation Xers (ages 33–44) and almost half of Young Boomers (ages 45–54) watch online video.

So more online video is inevitable. Getting yours watched and remembered is not.

View full article

Tags: , ,

Comments (3)

Part 3: The Fifth Dimension - Display Advertising

By Joe Walsh

Posted on 04/10/08 at 4:25 pm

In our first two installments of “The Fifth Dimension,” we documented the shift by advertisers away from print to online advertising. Or perhaps it would be fairer to say that advertisers now include online as a significant portion of their overall budget. We noted how innovations in technology (the Internet, BlackBerries, cell phones, etc.) were driving that shift. We explained organic search engine optimization—what you can do yourself to improve your Google rankings. And we dove into Google’s paid AdWords program to introduce you to that arcane world of media buying.

As for our own experiments with paid AdWords? Last week we received five calls for engagements via Google AdWords. Three were a poor fit for us, but two were right in our wheelhouse! We believe this is because we took the time to understand the medium (We love Google but neither their sales people nor sales literature is very clear) and adjust our online presence to match our goals. If your firm has urged you to focus on sales leads in these troubled times, consider AdWords (and call us to help!).

In this final installment of “The Fifth Dimension,” we want to introduce you to the world of display advertising. Digital displays—the now ubiquitous banners and other rich media (video, sound, etc.) you encounter every day on the Web—account for one-third of all online spending:

Pie Chart

Source: ZenithOptimedia Group, December 2006, Via eMarketer Inc., New York; “2007 Marketing Fact Book

You just heard about our success with AdWords (cf. chart above: 45% search), but according to Razorfish, “Media purchased on Yahoo! has shifted aggressively from search to display advertising.” In other words, you can expect to see the display segment grow over the coming years in proportion to the overall pie.

Great online display advertising—like all advertising—requires great creative and a smart media buy. In Part I, we reported where C-suite buyers were spending their online time. Those broad statistics, however, reflect the habits of all executives but do not reflect the specific interests of your buyers. Finding niche sites and blogs for your targeted ads will improve your effectiveness and stretch your advertising dollar.

View full article

Tags: , , , ,

Comments (0)

Prime Movers: The Added Advantage of Acting First

By Joe Walsh

Posted on 09/04/07 at 5:10 pm

Choate, Hall & Stewart launched a groundbreaking Web site earlier this summer to critical acclaim and a large dose of industry buzz. While the entire site is a stand out, the Careers section earned the most attention. It integrates reality-TV style vignettes, professionally acted commercial videos, vintage film footage and a healthy dose of humor—all to communicate the many benefits of working at Choate. Check it out yourself at choate.com/careers.

Hitting the mark

Targeted campus recruits give the site high marks for its form and function. They think the videos “put a human side” on the firm that they aren’t seeing at other firms and they especially appreciate the professionally acted videos for “saying it all while saying so little.” At the same time, Choate recruiters report that the Web site is getting rave reviews. A typical interview starts with a student smiling and remarking that he or she likes the Web site. Recruiters also feel that their job is easier because some points have already been made before the students meet them.

Can it get any better than that for a marketer?

You bet. Off campus, choate.com earned the attention of the press and the general legal community. Since its mid-July launch, the site has been featured in The Wall Street Journal’s legal blog, the Boston Business Journal, The National Law Journal and in an upcoming issue of The American Lawyer. On top of that coverage is the resoundingly positive banter on several legal marketing sites and blogs.

What’s the hullabaloo? And why the buzz?

Well, first, choate.com is the sharp execution of a smart idea. But it’s also a true original in the legal space. Choate is the first mover. And as a result, Choate gains the first mover advantage. Choate joins a class of notable marketers who have dared to be different and set new precedents.

View full article

Tags: , , , ,

Comments (0)