We surveyed AmLaw 200 marketers and found that there is a planned uptick in some marketing activities on the horizon for the coming months, including some surprises. Read the full article as it first appeared in the ABA's Law Practice magazine.
I was recently talking with a colleague about how a majority of management event attendees say their law firms are doing client feedback in a systematic way; but when we ask clients if their law firms request feedback on service and performance, the answer is almost always “rarely” or “never.”
In our recent "Marketing Hope" survey of plans for 2009 and 2010, 64% of Am Law 200 marketers indicated they will be investing in client loyalty interviews. That's a smart move in any economy. But how do you extract the most value from those interviews?
Posted on 03/11/10 at 4:01 pm
This just in! We extend congratulations to the following clients for being named “Your Honor Award” winners by the Legal Marketing Association:
Last year, nine of our clients were awarded the following distinctions:
Congrats to all our award-winning clients. To learn more about our work, click here.
Tags: Design, Legal Industry, Web Design
Posted on 02/25/10 at 4:58 pm
Our latest webinar, “Designing the Interactive Experience,” is now available in segments on YouTube.
Burkey Belser and Gayatri Bhalla shared best practices to make websites more effective and enticing to clients, as well as how to use SEO to make the experience a success.
Join us this Wednesday at 2 p.m. EST for the last webinar in our three-part series, “Pioneering the Digital Relationship.” Reserve your webinar seat at: https://www2.gotomeeting.com/register/645706218
Tags: Online Communications, Professional Services, Site Usability, Web Design
Posted on 02/19/10 at 3:43 pm
We extend congratulations to the following clients for being named “Your Honor Award” national finalists by the Legal Marketing Association:
Last year, nine of our clients were awarded the following distinctions:
We look forward to learning this year’s final results at LMA’s annual conference in March. Visit lmaconference.com for more information.
To learn more about our award-winning work, click here.
Tags: Design, Legal Industry, Web Design
Posted on 02/18/10 at 4:06 pm
Join us for our next Webinar:
Designing the Interactive Experience
Wednesday, February 24; 2:00–3:00 PM EST
Join Burkey Belser and Gayatri Bhalla on February 24th at 2 PM for the next Webinar in our series. All delivered in 60-minutes on your own desktop.
You will learn:
Register Now! Reserve your Webinar seat at: https://www2.gotomeeting.com/register/927177267
Tags: Online Communications, Professional Services, Site Usability, Web Design
Posted on 01/27/10 at 2:30 pm
Nobody understands the importance of user perspective better than Google. While undertaking advances in social networking and information sharing, Google is always mining data to improve the user experience.
Enter Google Labs
Google Labs are the testing grounds where the search-engine giant stores its applications-to-be so that interested users can try them out. By placing highly-visible “Feedback” links on every page of their Beta applications, Google is able to collect valuable user perspective, which is used to make improvements to the final interface.
One of the latest products from the Google Lab is “Google Browser Size”—a visualization of various browser window sizes, which indicates what content can be seen without scrolling. Using this application will give you a good perspective on what is “above the fold.” Since the most important content—that is, the content that you absolutely want your users to take away from your site—should be presented above the fold, Google Browser Size is an invaluable tool for both designers and clients alike.
Take Note. Pass it Along.
What does this mean for the design of your site? It means that space is precious! If you want to hook the user, then making the best use of the information being displayed is mission critical.
Is your site designed for the most common user perspective? Check it out.
Tags: Google, Web Design
Posted on 11/30/09 at 12:22 pm
No headline news here, but the economic times have brought the value all professional service firms deliver to clients into sharp focus.
Example: In the legal sector, organizations like the Association of Corporate Counsel (ACC) have given new voice and clarity to the conversation about value. In fact, the ACC’s Value Challenge issues a clarion call and explains the elements of value as defined by in-house buyers of legal services. You can check out those elements and learn more about them at http://www.acc.com/valuechallenge/.
In response, West Virginia-based Steptoe & Johnson, a major player in the energy and other critical sectors across KY, OH, PA and WV, is rolling out a new brand program that puts the challenge at the heart of its internal and external communications. A “re-skinned” Web site (http://www.steptoe-johnson.com/), internal training and supporting new business pitch materials are organized around the ACC’s essentials of value: Relationships, communication, budgeting and staffing, knowledge sharing and results.
Tags: Branding, Client Loyalty, Web Design
Posted on 10/27/09 at 11:50 am
Having an effective Web presence means so much more than just putting up a Web site. Professional services marketers can now choose from a mind-boggling collection of online tools to attract, inform and retain clients. Which ones should you choose to meet which objectives? How do you measure ROI?
On October 22, we set forth best practices, including the need to integrate online and offline efforts, in a 90 minute Webinar.
Topics included:
Download a copy of the PowerPoint slides, or view the Webinar in segments on YouTube.
Tags: Facebook, Google AdWords, Google Analytics, LinkedIn, SEO, Social Networking, Twitter, Web Design
Posted on 08/07/09 at 2:53 pm
The World Wide Web is a vast universe, proliferated with Web sites, social networks and interactive media. All of them are created with one goal in mind: to deliver information. And by “information”, I don’t mean long narratives or factual data. Whether it’s in the form of video, a Facebook profile or an interactive portfolio, anything that’s intended to communicate something—even if it’s a simple feeling—is information. In fact, because information is a very misleading term, the interactive community prefers to call it “content.” A List Apart goes even further by defining an actual strategy for Web content.
All too often, content is offered up as pure aesthetics—or else it’s dumped on a page in a series of uniform, uninteresting paragraphs. Consequently, Web sites that engage both our emotion, and intellect are rare. It’s similar to dating. One might have curves in all the right places but not personality, while another might be smart and ugly. Either way you find yourself wanting more.
Tags: Information Design, Online Communications, Web Design
Posted on 06/05/09 at 3:37 pm
I sat in the audience at a web 2.0/social media presentation recently with the goal of trying to figure out the best way forward for our clients and our own business—yes, GB blogs, tweets, links in, buys adwords, follows analytics, etc … but we always look to be better.
View full article
Tags: Blogging, Google AdWords, Professional Services, Twitter, Web 2.0, Web Design
Posted on 05/26/09 at 1:38 pm
Today it’s easy to be overloaded by information. To combat the bombardment of world news, trends, and trivial facts, a specialized field of graphic design has flowered with the promise to help marketers make your word-centric Web sites, PowerPoint presentations, pitch material and other communications more compelling and easier to absorb. The field sometimes called as “information visualization” takes on the daunting task of creating simple and clear ways of displaying complex information. For years, this has been referred to as information design. View full article
Tags: Information Design, Online Communications, Web Design